Gymnast Kids Pillow

Tailor-made Service Address:

• Unit 2, 9/F, Shing Yip Industrial Building, No.19-21 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong

Delivery Service

• Free shipping for order amount above $1000.
• Delivery fee will be charged by SF for orders below $1000.
• Delivery locations are limited to the "Hong Kong Special Administrative Region" (excluding outlying islands, border exclusion zones, and receiving locations without lift or lorry cannot be accessed).
• Regardless of the amount, all orders destined for special / remote areas (not accessible by lorry) are subject to a surcharge and are collected by the delivery person. 
• Surcharge: If the delivery address needs to go up the stairs or a village house, regardless of the region and the order amount, additional delivery charges will also be charged. 

Delivery Arrangements

• Focus Health Studio will contact customer to arrange the 3D Scan appointment. After the appointment, the goods will be delivered within 2-4 weeks.
• The delivery time is Monday to Saturday (except public holidays), 9:30 am to 6 pm. Under normal circumstances, once the order is confirmed, it is not acceptable to change the delivery address.
• Delivery service may be suspended or delayed due to weather, traffic, regional or other factors, and the delivery time will be arranged separately.
• If the product has arrived at the delivery address and no one has signed for it or the product has not been delivered to the delivery location due to customer problems or the customer has requested to cancel the order or the customer refuses to receive the product or needs to be rescheduled for delivery, the customer still has to bear the cost of the delivery.
• To arrange the delivery service again, the customer must pay the actual freight and special area surcharges or pick it up at the designated place.
• All orders are subject to final confirmation depending on the availability of the relevant goods. If you are failed to provide any products or services on your order, you will be notified by phone or email before shipping or picking up.

Return Arrangements

• Except for replacement protection, all goods sold are non-refundable. The product has price fluctuations, and the selling price is subject to the moment of order issuance. If there are price adjustments or promotions, the difference cannot be reimbursed.
• If the customer finds that the quality of the product does not work under normal use conditions and does not meet safety standards,customer can call the general agent to replace the product within seven days after receiving the product.
• Replacement of the goods must be made within seven days of receipt of the goods. Products that have been used or are damaged due to your personal reasons cannot be returned.
• Please keep and return all packaging, including all boxes, original product boxes, original labels, tags, certification documents, manufacturer guarantees, manuals, gifts and all accessories, etc., and ensure that all packaging is returned intact.
• Only the products of the same model can be replaced. One order can only be returned once.

Product Warranty

• Focus Health Studio provide 1 year warranty for customer to adjust the pillow for free.

General Statement

1. This Product is provided by Focus Health Studio.
2. The color of the product may be slightly different from the actual product, and the actual product shall prevail.

3. Should any dispute arise, Focus Health Studio and health.ESDlife reserves the right of final decision