About
Konway International Limited established in 2005, which dedicated to bring dynamic, natural and anti-aging products to Asia people. We believe that people’s health are the most important factor for their life to enjoy their wealth. To accomplish this, Konway has developed modern nutraceuticals of high safety and quality with acceptable price that enable to improve people’s health.
With the help of sophisticated modern technology, Konway specializes in extracting health treasures based on the essence of Western herbs and traditional Chinese medicine, and manufacture them to the highest International pharmaceutical standards.
Terms & Conditions
General Terms:
- Items sold are non-refundable.
- The products are supplied by Konway International Limited
- If in case of any dispute, Konway International Limited and Health.ESDlife reserve the right of final decision.
Delivery Terms:
- Free local delivery service will be provided upon transaction amount of Konway International Limited products of HK$400. For spending less than HKD$400, HKD$50 delivery fee will be charged.
- We will arrange the shipment within 1-3 working days after the order is confirmed.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Validity:
- The quality assurance for products should have at least 9 months validity from the date of receipt by the customer.
Exchange Policy:
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact Konway International Limited Customer Service Department via the below channels within 3 days from the date of delivery.
Email: cs@konway.com.hk
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