Homesik

Homesik focuses on a wide choice of superior products. We are committed to bringing the innovative, safety, and high quality products to customer for create your dream home.

Waterdrop -
Waterdrop is one of the world-leading manufacturers of water filtration appliances. The name Waterdrop comes from the desire to deliver clean, safe, and healthy drinking water from the first sip to the last satisfying drop.Homesk is the general distributor of Waterdrop for Hong Kong and Macau Region.

General terms：

1. Items sold are non-refundable.
2. The products are supplied by Homesik.
3. If in case of any dispute,Homesik Hong Kong and ESDlife. reserve the right of final decision.

Delivery：

1. Free local delivery service will be provided upon transaction amount of products of HK$500. For spending less than HKD$500, HKD$50delivery fee will be charged.
2. We will arrange the shipment within 3 - 6 working days after the order is confirmed. 
3. Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
4. All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

Exchange Policy：

1. Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
2. Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
3. If any other defective or missing item is found, customers are required to keep the original receipt and contact Homesik Hong Kong Customer Service Department via the below channels within 3 days from the date of delivery.

Email:  info@homesikhk.com