Fine Japan

FINE is a nutraceutical company that has been manufacturing, researching and developing health food supplements for over 40 years. Our products, from research, manufacturing, to inspection, are all done in our in-house system. Here, we provide detailed information of our company.

We extract the best of resources from plant/animal sources; combine them into powdered food and natural products, beverages, extracts, and other forms for manufacturing and distribution. With over
40 years of experience, we bring high-quality, effective health food supplements to our customers.

Our manufacturing department has been producing nutritional products under our strict quality control system. We obtained ISO9001 as the global quality standard, and have been manufacture nutritional products from raw materials to the end products. We also obtained Organic JAS and GMP certifications, and are able to deal with safer and more reliable organic materials. It is our pleasure to provide safe and high-quality products in order to provide complete satisfaction for our customers. This standard will never change.

General Terms:

1. Items sold are non-refundable.
2. The products are supplied by Fine Group Limited
3. If in case of any dispute, Fine Group Limited and Health.ESDlife reserve the right of final decision.

Delivery Terms:

1. Free local delivery service will be provided upon transaction amount of Fine Japan products of HK$400. For spending less than HKD$400, HKD$40 delivery fee will be charged.
2. We will arrange the shipment within 1-3 working days after the order is confirmed. 
3. Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
4. All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

Warranty:

1. The quality assurance for products should have at least 12 months validity from the date of receipt by the customer.

Exchange Policy:

1. Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
2. Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
3. If any other defective or missing item is found, customers are required to keep the original receipt and contact Fine Group Limited Customer Service Department via the below channels within 3 days from the date of delivery.
   Email:  marketing@finegroupltd.hk
   Customer service hotline: 26378003